Gharaagan
– Return & Refund Policy
Thank you for shopping with us. Please read our policy regarding returns and refunds carefully before making a purchase.
1. Damaged Products Only
We maintain a strict "Damaged Products Only" return policy. We only accept returns, exchanges, or refund requests if the item you received arrived physically damaged, broken, or defective from the manufacturer.
We do not accept returns or offer refunds for:
Change of mind or buyer's remorse.
Incorrect size or color selection by the customer.
Damage caused by improper customer use, handling, or storage after delivery.
2. Time Window for Reporting
Any damage must be reported to our customer support team within [e.g., 24 or 48 hours] of the delivery date. Requests received after this window will unfortunately not be eligible for review or processing.
3. Required Proof of Damage
To process your request, you must provide clear, undeniable proof of the damage. Please email us at [Your Email Address] with the following details:
Your Order Number and Full Name.
High-resolution photos showing the packaging condition upon arrival.
High-resolution photos and/or a short video showing the specific damage or defect of the product itself.
4. Inspection and Resolution
Once we receive your proof, our team will inspect the details within [e.g., 3 to 5 business days].
If approved: We will either send you a brand-new replacement item at no extra cost or issue a full refund to your original payment method.
Return Shipping: If we require the damaged item to be sent back to us, we will provide a prepaid shipping label. Do not ship items back without our explicit approval.